GUYS I HAVE TO SAY I LOVE NIKON CAMERAS. MY EXPERIENCE WITH NIKON CUSTOMER SERVICE HAS BEEN REALLY GOOD.

WOLF CAMERA Customer Service Sucks… I would never ever buy something else In Wolf Camera, Dadeland Mall Miami, Fl and of course I will never be tired to tell the people no to buy their products and their extended warranty. WOLF CAMERA CUSTOMER SERVICE SUCKS. By the way, Don’t get confused. WOLF CAMERA and RITZ CAMERA ARE THE SAME COMPANY.

On October 20^th 2009 one of my two Nikon Cameras broke. At that time with and extended Warranty I bought at WOLF CAMERA Miami, I send my Nikon D90 to repair and they told me that it will take between 4 to 6 weeks to be repair. 6 weeks later I started calling to know the status of my camera and every time I call somebody in the Store where I left my camera (WOLF CAMERA store located at Dadeland Mall, Miami, Florida) told me they would call me back to let me know… As you can imagine nobody call me back. I Started calling to get notice of the status of my camera every two or three days getting as a response to my question…. The camera is not ready. On December 24^th, after telling the Sales person I would go to the store and I would start telling all the people in that place about the bad service of them and my terrible experience with the repair department she called me back 15 minutes after I handed up telling me the camera was in its way to Miami, that it would be in 2 or 3 days there. It was not true. The camera arrived to the store on January 5^th 11 weeks after I left it for repair.

In January 6^th I went to WOLF CAMERA at Dadeland Store, Miami Fl, to pick up my camera and when I was checking it to see if everything was ok I realize it had a new problem, a scrash in the LCD. They told me to send the camera back to the repair department and to put a rush to the order because I was really upset about the delay in the repair and the disrespect to me as a customer. I told the personnel in the store that this was unacceptable to me and that I wanted a replacement of my camera for a new one. That I can’t trust their repair department and to say to put a rush to a new repair when they didn’t rush the order when I left my order the first time was like they were laughing on me. Due to that delay I have to buy a Brand New D90 and put an Extended Warranty just in case. Now, I regret it.

So Far I have bought from WOLF CAMERA at Dadeland Mall Miami, Fl, 3 Different Cameras (1 Nikon D80, 2 Nikon D90) 4 Nikon Lenses (50mm, 70-300, 18-200 and 18-70) 3 Flashes (DX 600, 800 and 900) moreover I have bought 4 Lighting Sets and a lot of Camera Supplies. All this articles where bought at WOLF CAMERA at Dadeland Mall Miami, FL and the people from the sales Department know photography is the way I get my food.

I Didn’t get my replacement. They sent my camera back to Repairs and in between they received it, I called Customer Service to try get my replacement. They said it wouldn’t be possible I get that. The only thing they could do for me is to give me more time in my extended warranty. I told them for me that this was unacceptable because they have shown to me that their service doesn’t work. They are slow and they don’t take care about the things they are repairing. For me, in the same way they send me the camera with an scrash in the LCD, they could send me the camera with a hidden problem. I said I WANT A REPLACEMENT OF MY CAMERA FOR A NEW ONE.

On Monday January 11^th 2010 they called me to say That I was really LUCKY because UPS had lost my camera and they would send me a New Camera back, and I would receive it in two days. I RECEIVED A CAMERA… YES I RECEIVED BUT NOT A NEW ONE I Received a camera in a repair bag with a copy of the repair order and a handwritten note that says REPLACED NEW s/n 3178727. For me this is unacceptable. I call US Nikon Headquarter to see if the camera is new or not and they told me THE CAMERA WAS SOLD 8 MONTH AGO. YOU CAN NOT ACCEPT A CAMERA WITHOUT THE CLOSED BOX AS A NEW CAMERA AND THE CUSTOMER SERVICE REPRESENTATIVE DOESN’T UNDERSTAND WHAT A REPAIRS DEPARTMENT COULD DO WITH THE EMPTY BOX OF A SUPPOSED NEW CAMERA. I DO NOW. WOLF CAMERASELLS USED CAMERAS AND SAYS THEY ARE NEW.

I call the WOLF CAMERA repairs department and they told me they wouldn’t continue arguing with me, Well, I will not stop complaining about this until I get what I want … A Replacement to My Camera.

GUYS I HAVE TO SAY I LOVE NIKON CAMERAS. MY EXPERIENCE WITH NIKON CUSTOMER SERVICE HAS BEEN REALLY GOOD.

WOLF CAMERA Customer Service Sucks… I would never ever buy something else In Wolf Camera, Dadeland Mall Miami, Fl and of course I will never be tired to tell the people no to buy their products and their extended warranty. WOLF CAMERACUSTOMER SERVICE SUCKS. By the way, Don’t get confused. WOLF CAMERA and RITZ CAMERA ARE THE SAME COMPANY.

By the way, the reason because I repeat so many times the name of the store and its address is just for search engine optimization so this letter eventually will pop up first WOLF CAMERA Website when the people google for WOLF CAMERA or RITZ CAMERA

WOLF CAMERA = RITZ CAMERA = CUSTOMER AWARE!!!